At our website, portal, or software, we prioritize transparency and honesty regarding the collection, usage, and sharing of personal information belonging to our users. When we refer to "personal information," we mean any data that can identify an individual either on its own or when combined with other information.
Categories of Personal Information Collected
Our website, portal, or software may collect the following types of personal data for various purposes:
Information Provided by You
To facilitate visa application decisions made by the government, we need to collect a range of personal information from you, which will be shared with the relevant authorities. This data is provided by applicants when they fill out an online form.
The personal information we collect includes your full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We may also collect highly sensitive information such as gender, ethnicity, religion and beliefs, health status, sexual health, criminal record, family background, and genetic information.
In order to process visa applications, we may request specific documents that are necessary for the process. These documents can include IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters for minors.
Information Collected from Your Device
We gather information about the devices users employ to access our website, portal, or software, such as laptops, mobiles, and tablets. This information includes IP addresses, browser and operating system details, and geographical locations. We also collect data related to user habits and preferences, such as visit frequency and duration.
Purpose of Personal Information Usage
We utilize the information we collect to support the specialized services we offer. Your information may be used for the following purposes:
Handling Visa Applications and Documentation
The personal information you provide through our online form is used to process your visa application. This information is shared with the relevant authorities who grant or deny visa requests.
We use the collected information to effectively communicate with you. This includes responding to your emails, addressing your inquiries and requests, and providing status notifications regarding your visa application.
Enhancing Website and Services
We employ various programs to analyze the collected information and enhance the overall user experience. This analysis helps us improve both the services we offer and our website.
Adherence to Legal Obligations
There are instances where we may need to share users' personal information to comply with applicable laws and regulations. This could occur during legal proceedings, investigations, or audits.
Additional Uses of Personal Information
Sharing of Personal Information
We do not share your personal information with third parties, except in the following circumstances:
Personal Information Shared with Governments
We share the information provided in your online application, as well as the accompanying documentation, with the government authorities responsible for processing your visa request. This information is necessary for them to approve or deny your application.
Personal Information Shared with Third-Party Service Providers
To fulfill specific tasks, our website, portal, or software may engage third-party service providers. These services may include processing credit or debit card payments, delivering advertisements, managing email communications, and analyzing user habits and preferences. We only share the necessary information required for these providers to carry out their functions.
Personal Information Shared with Affiliate Companies
As a global business operating in multiple countries, we collaborate with various affiliate companies. We share information with these affiliates and may transfer data between our internal offices.
Personal Information Used for Legal Reasons
When required by laws or regulations, whether within or outside your country of residence, we may disclose personal information to relevant authorities. These situations include complying with legal processes, responding to requests from public authorities and officials, enforcing our Terms and Conditions or policies, protecting our operations and those of our affiliates, safeguarding privacy, rights, or safety, pursuing legal remedies, or mitigating potential civil damages.
Managing and Deleting Your Personal Information:
You have the option to request the deletion of your personal information or obtain an electronic copy of all the collected data. Feel free to contact us at any time to exercise these rights.
Protection and Storage of Personal Data
We store personal information on secure servers protected by passwords, firewalls, and physical security measures. Stringent protocols are in place to prevent loss, theft, misuse, and alteration of personal data. Personal data is retained for a period of three years before being automatically deleted. Our data retention procedures ensure compliance with relevant laws and regulations. Please note that when you transmit information via the internet, we cannot guarantee its security.
Our website, portal, or software may contain links to third-party websites not operated by us. We assume no responsibility for the privacy policies or practices of these linked websites. We strongly advise reviewing the privacy policies of all third-party sites before disclosing any personal information.
Data of Minors
As outlined in our Terms and Conditions, parents and guardians provide consent for us to collect and use the data of minors when submitting their information through the online form. We only collect and utilize children's data for visa application processing and related services.
Our Identity and Contact Information
Our website, portal, or software is a privately-owned company offering specialized online visa application, ETA, and travel document processing services and support. We assist travelers in obtaining visas, ETA, and travel document processing services from governments by providing expert guidance and assistance.